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In case of Medical Tests, a Refund request may be raised in the following cases:
  • If the report has been challenged and no proper justification  either by Aporomedi or the diagnostic centre has been provided.
  • If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification either by Aporomedi or the diagnostic centre) has been provided.
The customer is required to raise the Refund request with our customer care within 72 (seventy-two) hours from the collection of sample or generation of report or as the case may be.

Refund Process:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
  • Order placed through online wallet will be credited to the wallet; and
  • Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

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